Welcome to Female LAM! This Privacy Policy explains how we ("we," "us," or "our") collect, use, disclose, and safeguard your information when you use our mobile application ("LAM Provider" & "LAM Client") and our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the App after the date such revised Privacy Policy is posted will be deemed to be your agreement to the changes.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App includes:
a) Personal Data
Personally identifiable information, such as your name, email address, phone number, mailing address, service address, and profile picture. For service providers, we may also collect business information, certifications, government-issued identification, and information for background checks.
b) Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you book a service or set up your provider account. We store very little, if any, financial information that we collect. Instead, all financial information is stored and processed by our third-party payment processors.
c) Geolocation Information
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the App, to connect you with nearby users and to track the progress of a service. If you wish to change our access or permissions, you may do so in your device’s settings.
d) Mobile Device and Usage Data
Information about your mobile device, such as your device ID, model, manufacturer, and operating system version. We also collect information about how you use the App, such as the services you search for, your booking history, ratings, and reviews.
e) User Content & Communications
We collect photos you may upload (e.g., of a job site), as well as ratings, reviews, and comments you post in the App. We may also collect information from communications between you and other users through our platform's messaging features.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
- Create and manage your account.
- Facilitate service bookings and connect customers with service providers.
- Process payments, transactions, and refunds.
- Communicate with you regarding your account, bookings, or our services.
- Request feedback and contact you about your use of the App.
- Monitor and analyze usage and trends to improve your experience.
- Prevent fraudulent transactions and protect against criminal activity.
- Resolve disputes and troubleshoot problems.
- Comply with legal and regulatory requirements.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- To Other Users: To facilitate a service booking, we will share relevant information between the customer and the service provider. This may include your name, profile picture, location, service details, and rating.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, background checks, email delivery, hosting services, and customer service.
- By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by law.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.
5. Your Privacy Choices
- Account Information: You may review or change the information in your account or terminate your account at any time by logging into your account settings.
- Location Information: You can disable location tracking through your mobile device's settings at any time, but this may limit the functionality of the App.
- Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by adjusting your account settings.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us:
Female LAM
https://femalelam.comsupport@femalelam.com