Find answers to common questions about Female LAM platform and services
FemaleLAM.com is a digital platform that connects clients with trained female Local Area Mechanics (LAMs) who provide water, sanitation, and hygiene (WASH) services. It also offers e-commerce features for parts and tools, plus real-time job booking and communication.
Anyone! This includes:
Clients looking for reliable WASH services
Female mechanics offering their skills
Communities seeking sustainable WASH solutions
Development organizations supporting local talent
Our platform offers a wide range of WASH services including:
Plumbing repairs and installations
Borehole drilling and pump installation
Water treatment and filtration systems
Sanitation facilities installation and repair
Toilet system installation and maintenance
Water quality testing and treatment
Emergency WASH repairs
Booking is simple:
Download our mobile app or visit our website
Create your account with phone number or email
Describe your WASH problem and set your location
Browse available female mechanics near you
Chat with providers, compare quotes, and book your preferred mechanic
Track your service provider's arrival in real-time
Yes! All female mechanics on our platform undergo a thorough verification process including:
Skills assessment and technical training
Background checks and reference verification
Certification in WASH services
Safety training and equipment provision
Ongoing performance monitoring through client reviews
Service costs vary depending on:
Type and complexity of the job
Location and accessibility
Materials and parts required
Time and urgency of service
Our platform ensures transparent pricing with no hidden fees. You can chat with mechanics to get quotes before booking, and all costs are clearly communicated upfront.
We accept multiple secure payment methods:
Mobile money (MTN, Airtel, 9mobile)
Bank transfers
Debit/Credit cards
Digital wallets
Cash on delivery (where available)
All payments are processed securely through our encrypted payment system.
Yes! Our "Access Drive" initiative is specifically designed to reach underserved and remote communities. Female mechanics on our platform are equipped and ready to travel to hard-to-reach areas to ensure everyone has access to quality WASH services, regardless of location.
To join as a female mechanic:
Meet our basic requirements (18+ years, physically fit, motivated to learn)
Apply through our platform or contact us directly
Complete our comprehensive 3-day training program
Pass skills assessment and safety certification
Create your provider profile and start accepting jobs
We provide ongoing support, equipment, and internship opportunities to help you succeed.
Your satisfaction is our priority. If you're not happy with a service:
Contact our 24/7 customer support immediately
We'll investigate the issue and work to resolve it
If needed, we'll arrange for corrective work at no extra cost
Refunds are available for unresolved issues
All services come with our satisfaction guarantee
Yes! We provide 24/7 customer support through:
In-app live chat
Phone support
Email support
WhatsApp messaging
Our support team is always ready to help with booking issues, service questions, payment problems, or any other concerns.
Absolutely! You can:
Book services days or weeks in advance
Set up recurring maintenance schedules
Schedule emergency backup services
Plan seasonal maintenance for your WASH systems
Our platform allows flexible scheduling to meet your needs and ensure your systems stay in optimal condition.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!